Refund policy

Return & Refund Policy

All Sales Are Final

At Voila Distribution, all sales are considered final. We do not accept returns of products once they have been shipped to the customer.

Quality Commitment

We stand behind the quality of our goods. Each product undergoes rigorous quality control to ensure you receive only the finest products. Our commitment to excellence means we carefully select the finest organic ingredients to create goods that stand out for their freshness and richness.

Refund Considerations

While we do not accept returns, we understand that exceptional circumstances may arise. In certain situations, at our sole discretion, we may issue a refund:

  1. Damaged Products: If your product arrives damaged due to shipping, please contact us within 48 hours of delivery with photographs documenting the damage.

  2. Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 hours of delivery.

  3. Product Quality Issues: In the rare event that you experience quality issues with our products, please contact us immediately with a detailed description of the concern.

How to Request a Refund

If you believe your situation falls under one of the considerations above, please contact our customer service team at:

  • Email: admin@voiladistribution.com
  • Contact Form: Available on our website

Please include the following information in your request:

  • Order number
  • Date of purchase
  • Description of the issue
  • Photos (if applicable)
  • Your contact information

Refund Processing

If a refund is approved:

  1. Refunds will be issued to the original payment method used for the purchase.
  2. Processing time typically takes 5-7 business days, depending on your financial institution.
  3. Shipping and handling fees are non-refundable.

Gift Cards and Digital Products

Please note that gift cards and any digital products are non-refundable under all circumstances.

Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

Questions

If you have any questions about our Return Policy, please contact our customer service team.

Last Updated: April 15, 2025