Privacy and Cookies

1. Introduction
At Voila Distribution, we value your privacy and are committed to protecting your personal information. This Privacy & Cookies policy outlines how we collect, use, and safeguard the data you provide when visiting our website, whether to purchase our coffee and chocolate products or engage with our brand in other ways.

2. Information Collection
We collect various types of information, including:

• Personal Information: Name, address, email, phone number, payment details, and other similar data you provide when creating an account or purchasing our products.
• Browsing Information: IP address, browser type, pages visited, time spent on the site, and other data collected through cookies and similar technologies.
• Behavioral Data: Purchase preferences, order history, interactions with our newsletters, and marketing campaigns.

This information is collected through various means, including online forms, website navigation, and interactions with our services.

3. Use of Information
The information we collect is used for:

• Processing Your Orders: We use your information to ensure product delivery, manage payments, and provide customer support.
• Enhancing Your User Experience: Your data helps us personalize our site and offer you products and deals that may interest you.
• Marketing Communications: With your consent, we use your information to send you promotional offers, product updates, and newsletters.
• Analysis and Improvement: We analyze browsing information to understand user behavior, identify trends, and improve our site and services.

4. Information Sharing
Your personal information is only shared with trusted partners, such as:

• Service Providers: Those who assist us in payment processing, delivery management, and website hosting.
• Marketing Agencies: To conduct targeted advertising campaigns.
• Legal Compliance: We may share your data to comply with legal obligations or protect the rights, safety, and property of “Voila Distribution” and its users.

We do not sell your personal information to third parties.

5. Cookies
Cookies are small text files stored on your device when you visit our site. We use several types of cookies to enhance your experience:

• Necessary Cookies: Essential for the operation of our site, allowing you to navigate pages and access secure areas.
• Performance Cookies: Collect anonymous information about how users interact with our site, helping us improve it.
• Functionality Cookies: Remember your preferences, such as language or region, to personalize your experience.
• Advertising Cookies: Used to present you with relevant ads based on your interests and browsing behavior.

You can manage your cookie preferences at any time through your browser settings or our cookie management center.

6. Information Security
We take the security of your information very seriously. We employ technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data Encryption: Sensitive information, such as payment data, is encrypted using SSL technology.
• Restricted Access: Only authorized employees and partners have access to your information as needed for their roles.
• Regular Monitoring: We regularly monitor our systems to detect and prevent potential threats.

7. User Rights
You have several rights regarding your personal information:

• Access and Rectification: You can request access to the personal data we hold about you and have it corrected if it is inaccurate.
• Deletion: You can request the deletion of your personal data, except where we have a legal obligation to retain it.
• Withdrawal of Consent: If you have given consent for the processing of your data, you can withdraw it at any time, without affecting the lawfulness of the processing prior to the withdrawal.
• Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided at the end of this policy.

8. Changes to the Privacy Policy
This privacy policy may be updated from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by posting the new version on our site and updating the revision date.

9. Contact
If you have any questions or concerns about this privacy policy or our data protection practices, please contact us at:

Voila Distribution
Email: support@voiladistribution.com
Phone: +33 1 23 45 67 89