Refund and Returns Policy

1. Introduction
At Voila Distribution, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product or request a refund. This Refunds & Policies page outlines our commitment to making this process as smooth as possible.

2. Refund Eligibility

• Defective Products: If you receive a defective product, please contact us immediately. You are eligible for a full refund or exchange. Please provide detailed information about the defect and any relevant photos.
• Order Errors: If we made an error with your order, such as sending the wrong product, you are eligible for a refund or exchange. Please notify us within 14 days of receiving the order.
• Change of Mind: If you change your mind about a purchase, you may return the product for a refund, provided it is unopened and in its original packaging. Returns must be requested within 30 days of purchase.

3. Return Process

• How to Return: To initiate a return, please contact our customer service team at [support@voiladistribution.com] or call us at [+33 1 23 45 67 89]. We will provide you with instructions and a return shipping address.
• Shipping Costs: For returns due to defective products or order errors, Voila Distribution will cover the return shipping costs. For change of mind returns, the customer is responsible for return shipping costs.
• Processing Time: Once we receive your returned product, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase.

4. Non-Refundable Items

• Perishable Goods: Due to the nature of our products, we cannot accept returns or offer refunds for perishable items like coffee and chocolate, except in cases of defect or error.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

5. Exchanges

• Product Exchanges: If you wish to exchange a product, please follow the return process outlined above. Once the return is processed, you can place a new order for the desired item. Exchanges are subject to product availability.
• Defective or Damaged Items: For defective or damaged items, you may choose to receive an exchange instead of a refund. We will cover the shipping costs for the exchange.

6. Cancellations

• Order Cancellations: If you need to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. If the order has already shipped, you will need to follow our return process.

7. Contact Us
If you have any questions or concerns about our refunds and return policies, please reach out to our customer service team at:

Voila Distribution
Email: support@voiladistribution.com
Phone: +33 1 23 45 67 89